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Effect of rurality on patients’ satisfaction with out of hours care provided by a family doctor cooperative’

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dc.contributor.author Glynn, Liam G.
dc.contributor.author Byrne, Molly
dc.contributor.author Murphy, Andrew W.
dc.date.accessioned 2020-09-02T15:02:40Z
dc.date.available 2020-09-02T15:02:40Z
dc.date.issued 2004
dc.identifier.uri http://hdl.handle.net/10344/9177
dc.description peer-reviewed en_US
dc.description.abstract Introduction: Reacting to demand and supply pressures, European healthcare systems are undergoing significant structural changes to the organisation and delivery of out of hours care. Such pressures are of particular concern to rural practice. Although patient satisfaction with out of hours care has been extensively studied, the effect of rurality on satisfaction levels has not, to our knowledge, been previously examined. Objective: To investigate whether rurality has an influence on patient satisfaction with out of hours care provided by a family doctor co-operative. Methods: All patients contacting the service over a designated 24-day period were forwarded a postal questionnaire. Patients' satisfaction was measured using a version of the McKinley questionnaire, and rurality, by subjective patient assessment, distance from treatment centre or previous rota cover. Results: The response rate was 55% (531/966). Overall satisfaction levels were high with 88% of patients rating the service as either good or excellent. 47.8% of respondents perceived themselves as living in a town, 14.6% as living in a village, and 37.6% as living in the countryside. Perceived rurality, distance from treatment centre or previous rota cover did not significantly affect satisfaction levels. Conclusion: Family doctor co-operatives have significantly altered the way out of hours care is delivered. Patients from rural areas are equally satisfied with the provision of out of hours care by co-operatives, as urban patients. Extension of co-operatives to rural areas need not be constrained by concerns regarding decreased patient satisfaction. en_US
dc.language.iso eng en_US
dc.publisher James Cook University Australia en_US
dc.relation.ispartofseries Rural and Remote Health;4 (3) 320
dc.relation.uri www.rrh.org.au/journal/article/320
dc.subject out of hours medical care en_US
dc.subject patient satisfaction en_US
dc.subject rurality en_US
dc.title Effect of rurality on patients’ satisfaction with out of hours care provided by a family doctor cooperative’ en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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