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Effects of introducing a secure web-based messenger application for communication among non-consultant hospital doctors

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dc.contributor.author Corbett, Mel
dc.contributor.author Chapman, Lucy
dc.contributor.author O'Shea, John
dc.contributor.author Canning, Patrick
dc.contributor.author Sebaouis, Salim
dc.contributor.author O'Sullivan, Donnchadh
dc.contributor.author Power, Norah
dc.contributor.author O'Connor, Margaret
dc.date.accessioned 2019-08-15T09:03:39Z
dc.date.available 2019-08-15T09:03:39Z
dc.date.issued 2019
dc.identifier.uri http://hdl.handle.net/10344/7983
dc.description peer-reviewed en_US
dc.description.abstract Use of web-based messaging applications to communicate clinical information is common between non-consultant hospital doctors (NCHDs). This study sought to assess webbased messenger use in NCHDs following the introduction of a more secure alternative to WhatsApp (WhatsApp, Inc., Menlo Park, CA, USA). Methods: A 10-item survey was undertaken on two NCHD cohorts. The second cohort received training on data protection and an alternative application to WhatsApp. Quantitative data analysis was conducted using the IBM Statistical Package for Social Sciences (SPSS) (IBM SPSS Statistics, Armonk, NY). Results: The total response rate across both groups was 63% (N = 68). The majority of respondents used WhatsApp to communicate clinical information. In the second cohort, fewer NCHDs shared identifiable sensitive patient information 97% (n = 29/30) vs 81% (n = 25/31) and fewer NCHDs shared/stored clinical images. Discussion: WhatsApp use is common among NCHDs. An alternative means of communication can improve the safety of patient data. NCHDs require more training on data protection laws and their own responsibilities. en_US
dc.language.iso eng en_US
dc.publisher Cureus en_US
dc.relation.ispartofseries Cureus;11(7),e5285
dc.subject whatsapp en_US
dc.subject safety en_US
dc.subject communication en_US
dc.subject data protection en_US
dc.subject information governance en_US
dc.subject hospital doctors en_US
dc.title Effects of introducing a secure web-based messenger application for communication among non-consultant hospital doctors en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.identifier.doi 10.7759/cureus.5285
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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