Mora, Manuel; Raisinghani, Mahesh S.; O'Connor, Rory V.; Macías-Luévano, Jorge; Gelman, Ovsei
(IGI Global, 2013)
There is a rich amount of literature on services from Information Technology (IT) (Management view)
and IT System Engineering (ITSE) (Engineering view) domains. However, such a variety has produced
disparate views. ...