Haque, Rafiqul; Taher, Yehia; Richardson, Ita; Whelan, Eoin; Van den Heuvel, Willem-Jan; Tawbi, Samar
(2011)
Processes are the primary constituents of public services and as such demand the completeness to achieve the goal of services. Ensuring the completeness of processes is a challenging task because, in recent days, they ...