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Browsing LERO - UL authors by Author "Gizaw,Tulu Solomon"

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Browsing LERO - UL authors by Author "Gizaw,Tulu Solomon"

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  • Gizaw,Tulu Solomon; Buckley, Jim; Beecham, Sarah (Springer, 2016)
    Technical Support (TS) is a post sales service provided to users of Information Technology (IT) products. Effective customer support can increase an IT company's revenue, improve the quality of their software, build customer ...
  • Gizaw,Tulu Solomon (University of Limerick, 2017)
    This thesis focuses on Technical Support (TS) as a post sales service provided to users of Information Technology (IT). One of the goals of TS is to maintain a high level of customer satisfaction by providing high quality ...

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