Browsing LERO by Subject "actor-network theory"

Now showing items 1-3 of 3

Exploring the implications of IT-enabled relational structures on service performance.

Carroll, Noel; Whelan, Eoin; Richardson, Ita (2011)

Overview: The design, management and delivery of complex service systems suggest that we must develop a scientific understanding regarding the configuration of resources to deliver service excellence. In order to ground ...
Service science: an actor-network theory approach

Carroll, Noel; Richardson, Ita; Whelan, Eoin (IGI Global, 2012)

Service comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored ...
Service science: introducing service networks performance analytics

Carroll, Noel; Richardson, Ita; Whelan, Eoin (2011)

Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics ...

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