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Stigmatised identity and service usage in disadvantaged communities: residents', community workers' and service providers' perspectives

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Show simple item record Stevenson, Clifford McNamara, Niamh Muldoon, Orla T. 2018-10-23T13:26:30Z 2018-10-23T13:26:30Z 2014
dc.description peer-reviewed en_US
dc.description.abstract The impact of community stigmatisation upon service usage has been largely overlooked from a social identity perspective. Specifically, the social identity-mediated mechanisms by which stigmatisation hinders service use remain unspecified. The present study examines how service providers, community workers and residents recount their experience of the stigmatisation of local community identity and how this shapes residents' uptake of welfare, education and community support services. Twenty individual and group interviews with 10 residents, 16 community workers and six statutory service providers in economically disadvantaged communities in Limerick, Ireland, were thematically analysed. Analysis indicates that statutory service providers endorsed negative stereotypes of disadvantaged areas as separate and anti-social. The awareness of this perceived division and the experience of stigma consciousness' was reported by residents and community workers to undermine trust, leading to under-utilisation of community and government services. We argue that stigmatisation acts as a social curse' by undermining shared identity between service users and providers and so turning a potentially cooperative intragroup relationship into a fraught intergroup one. We suggest that tackling stigma in order to foster a sense of shared identity is important in creating positive and cooperative service interactions for both service users and providers. Copyright (c) 2014 John Wiley & Sons, Ltd. en_US
dc.language.iso eng en_US
dc.publisher Wiley and Sons Ltd., en_US
dc.relation.ispartofseries Journal of Community and Applied Social Psychology;24 (6), pp. 453-466
dc.rights This is the author version of the following article: Journal of Community and Applied Social Psychology 2014, 24 (6), pp. 453-466 Stigmatised Identity and Service Usage in Disadvantaged Communities: Residents', Community Workers' and Service Providers' Perspectives Clifford Stevenson,Niamh McNamara,Orla Muldoon which has been published in final form at This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
dc.subject stigmatisation en_US
dc.subject community identity en_US
dc.subject social identity en_US
dc.subject community engagement en_US
dc.subject service use en_US
dc.subject stigma consciousness en_US
dc.subject social exclusion en_US
dc.title Stigmatised identity and service usage in disadvantaged communities: residents', community workers' and service providers' perspectives en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US 2018-10-23T13:22:35Z
dc.identifier.doi 10.1002/casp.2184
dc.contributor.sponsor IRC en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US
dc.internal.rssid 1575689
dc.internal.copyrightchecked Yes
dc.identifier.journaltitle Journal Of Community & Applied Social Psychology
dc.description.status peer-reviewed

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