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Does inappropriate quality control demotivate workers? A critical review

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dc.contributor.author Brooks, Tara
dc.contributor.author Spillane, John P.
dc.date.accessioned 2018-09-19T11:30:14Z
dc.date.available 2018-09-19T11:30:14Z
dc.date.issued 2016
dc.identifier.uri http://hdl.handle.net/10344/7150
dc.description peer-reviewed en_US
dc.description.abstract The construction industry requires quality control and regulation of its contingent, unpredictable environment. However, taking too much control from workers can disempower and demotivate. In the 1970s Deci and Ryan developed selfdetermination theory which states that in order to be intrinsically motivated, three components are necessary - competence, autonomy and relatedness. This study aims to examine the way in which the three ‘nutriments’ for intrinsic motivation may be undermined by heavy-handed quality control. A critical literature review analyses construction, psychological and management research regarding the control and motivation of workers, using self-determination theory as a framework. Initial findings show that quality management systems do not always work as designed. Workers perceive that unnecessary, wasteful and tedious counter checking of their work implies that they are not fully trusted by management to work without oversight. Control of workers and pressure for continual improvement may lead to resistance and deception. Controlling mechanisms can break the link between performance and satisfaction, reducing motivation and paradoxically reducing the likelihood of the quality they intend to promote. This study will lead to a greater understanding of control and motivation, facilitating further research into improvements in the application of quality control to maintain employee motivation. en_US
dc.language.iso eng en_US
dc.publisher ARCOM: Association of Researchers in Construction Management en_US
dc.relation.ispartofseries Proceedings 32nd Annual ARCOM Conference, P W Chan and C J Neilson (Eds.);pp. 823-832
dc.relation.uri http://www.arcom.ac.uk/abstracts-results.php?s=32nd Annual ARCOM Conference&v=&i=&b=b&p=12855#12855
dc.rights First published by ARCOM: http://www.arcom.ac.uk/abstracts-results.php?s=32nd Annual ARCOM Conference&v=&i=&b=b&p=12855#12855 en_US
dc.subject human resources management en_US
dc.subject motivation en_US
dc.subject quality control en_US
dc.title Does inappropriate quality control demotivate workers? A critical review en_US
dc.type info:eu-repo/semantics/conferenceObject en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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