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Older adults and self-service banking: a user centred study into the behaviour of older adults interacting with automated teller machines, collected and synthesised using visual research methods

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dc.contributor.author Grincell, Alan
dc.contributor.author Dempsey, Hilary
dc.contributor.author White, P.J.
dc.date.accessioned 2018-04-16T13:27:08Z
dc.date.available 2018-04-16T13:27:08Z
dc.date.issued 2017
dc.identifier.uri http://hdl.handle.net/10344/6740
dc.description peer-reviewed en_US
dc.description.abstract It is now well documented that the world’s population is ageing and living longer. Thus, there is a growing emphasis on social inclusion and integration for this ageing demographic. Financial institutions implement self-service technologies to reduce costs and add customer convenience. However, there are many customer segments that do not wish to move over to self-service technology and still prefer the traditional branch interaction of using a teller. en_US
dc.language.iso eng en_US
dc.publisher University of Limerick en_US
dc.relation.ispartofseries ITERATIONS;05, pp. 52-61
dc.subject ageing population en_US
dc.subject financial institutions en_US
dc.subject bank teller en_US
dc.subject self-service en_US
dc.title Older adults and self-service banking: a user centred study into the behaviour of older adults interacting with automated teller machines, collected and synthesised using visual research methods en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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