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Applying social network analysis to discover service innovation within agile service networks

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dc.contributor.author Carroll, Noel
dc.contributor.author Whelan, Eoin
dc.contributor.author Richardson, Ita
dc.date.accessioned 2011-01-14T17:48:31Z
dc.date.available 2011-01-14T17:48:31Z
dc.date.issued 2010
dc.identifier.citation Carroll, Whelan, and Richardson, 'Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks' Service Science 2(4), pp. 225-244 en_US
dc.identifier.uri http://hdl.handle.net/10344/640
dc.description peer-reviewed en_US
dc.description.abstract The literature indicates that there is urgent need to address the significant gap in our ability to value the contributory interaction of service networks in organisational performance. This paper is primarily concerned with exploring how service (re)configuration is utilised to optimise network performance. The paper will summarise the literature review over the past year in the quest to document how we can understand the contributory value of service innovation networks. It identifies some interesting overlaps in business process management, service science, and network innovation literature. This paper will discuss how failing to account for the value of service networks inhibits our capability to discover and monitor service performance and how this complements the evolvement of service science. This prevents managers from transforming information on network activity and infrastructural capabilities into strategic knowledge. This paper demonstrates how social network analysis (SNA) can be a powerful tool for managers to understand organisational network performance and service interaction. en_US
dc.language.iso eng en_US
dc.publisher Robert Chi en_US
dc.relation info:eu-repo/grantAgreement/EC/FP7/215483
dc.relation.ispartofseries Service Science;2/ 4/ pp. 225-244
dc.relation.uri http://www.sersci.com/ServiceScience//upload/12668782370.pdf
dc.subject service network en_US
dc.subject service innovation en_US
dc.subject social network analysis en_US
dc.subject agile service networks en_US
dc.subject service discovery en_US
dc.title Applying social network analysis to discover service innovation within agile service networks en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.type.restriction none en
dc.contributor.sponsor ERC
dc.contributor.sponsor SFI
dc.relation.projectid 215483 (S-Cube)
dc.relation.projectid 03/CE2/I303_1
dc.rights.accessrights info:eu-repo/semantics/openAccess
dc.rights.accessrights info:eu-repo/semantics/openAccess


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