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Using participatory learning & action (PLA) research techniques for inter-stakeholder dialogue in primary healthcare: an analysis of stakeholders’ experiences

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dc.contributor.author de Brún, Tomas
dc.contributor.author O'Reilly-de Brún, Mary
dc.contributor.author van Weel-Baumgarten, Evelyn
dc.contributor.author Burns, Nicola
dc.contributor.author Dowrick, Christopher
dc.contributor.author Lionis, Christos
dc.contributor.author O'Donnell, C.
dc.contributor.author Mair, Frances
dc.contributor.author Papadakaki, Maria
dc.contributor.author Saridaki, Aristoula
dc.contributor.author Spiegel, Wolfgang
dc.contributor.author van Weel, Chris
dc.contributor.author van den Muijsenbergh, Maria
dc.contributor.author MacFarlane, Anne E.
dc.date.accessioned 2017-12-11T10:42:28Z
dc.date.available 2017-12-11T10:42:28Z
dc.date.issued 2017
dc.identifier.uri http://hdl.handle.net/10344/6338
dc.description peer-reviewed en_US
dc.description.abstract Background In order to be effective, primary healthcare must understand the health needs, values and expectations of the population it serves. Recent research has shown that the involvement of service users and other stakeholders and gathering information on their perspectives can contribute positively to many aspects of primary healthcare. Participatory methodologies have the potential to support engagement and dialogue between stakeholders from academic, migrant community and health service settings. This paper focuses on a specific participatory research methodology, Participatory Learning and Action (PLA) in which all stakeholders are regarded as equal partners and collaborators in research. Our research question for this paper was: "Does the application of PLA lead to meaningful engagement of all stakeholders, and if so, what elements contribute to apositive and productive inter-stakeholder dialogue?". Methods We explored the use of PLA in RESTORE, a European FP7-funded project, during 2011– 2015 in 5 countries: Austria, Greece, Ireland, the Netherlands and the UK. The objective of RESTORE was to investigate and support the implementation of guidelines and training initiatives (G/TIs) to enhance communication in cross-cultural primary care consultations with migrants. Seventy eight stakeholders (migrants, interpreters, doctors, nurses and others – see Table 2) participated in a total of 62 PLA sessions (discussions, activities, evaluations) of approximately 2–3 h’ duration across the five sites. During the fieldwork, qualitative data were generated about stakeholders’ experiences of engagement in this dialogue, by means of various methods including participatory evaluations, researchers’ fieldwork reports and researcher interviews. These were analysed following the principles of thematic analysis. Results Stakeholders involved in PLA inter-stakeholder dialogues reported a wide range of positive experiences of engagement, and very few negative experiences. A positive atmosphere during early research sessions helped to create a sense of safety and trust. This enabled stakeholders from very different backgrounds, with different social status and power, to offer their perspectives in a way that led to enhanced learning in the group – they learned with and from each other. This fostered shifts in understanding – for example, a doctor changed her view on interpreted consultations because of the input of the migrant service-users. Conclusion PLA successfully promoted stakeholder involvement in meaningful and productive inter-stakeholder dialogues. This makes it an attractive approach to enhance the further development of health research partnerships to advance primary healthcare. en_US
dc.language.iso eng en_US
dc.publisher BioMed Central en_US
dc.relation info:eu-repo/grantAgreement/EC/FP7/257258
dc.relation.ispartofseries Research Involvement and Engagement;3:28
dc.relation.uri http://dx.doi.org/10.1186/s40900-017-0077-8
dc.subject participatory learning en_US
dc.subject action (PLA) research en_US
dc.subject techniques en_US
dc.subject inter-stakeholder dialogue en_US
dc.subject primary healthcare en_US
dc.subject analysis en_US
dc.subject stakeholders’ experiences en_US
dc.title Using participatory learning & action (PLA) research techniques for inter-stakeholder dialogue in primary healthcare: an analysis of stakeholders’ experiences en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.identifier.doi 10.1186/s40900-017-0077-8
dc.contributor.sponsor ERC en_US
dc.relation.projectid 257258 en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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