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Moving towards user-centred services in the public sector

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Show simple item record Madden, Heather (Cork Institute of Technology) Ryan, Linzi (Vistamed Ltd) 2017-08-15T12:00:14Z 2017-08-15T12:00:14Z 2015
dc.description peer-reviewed en_US
dc.description.abstract A movement has begun in the Irish public sector to embed Service Design as an innovative approach to conquer political and cultural divides in public organisations. Service Design utilises practical and scalable tools and techniques to address everyday problems by creating services which are more useful, usable, efficient and user-centred. There are many steps on the road to introducing Service Design as a sustainable approach to the point that it becomes instilled into the culture of an organisation across all departments and staff levels. This article examines approaches to enable public sector organisations to embrace and implement Service Design tools and methodologies as demonstrated through two stories; one from a higher education institution and the other a local county council. en_US
dc.language.iso eng en_US
dc.publisher ITERATIONS en_US
dc.relation.ispartofseries ITERATIONS;02, pp. 24-29
dc.subject public sector en_US
dc.subject service design en_US
dc.subject user-centered en_US
dc.title Moving towards user-centred services in the public sector en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US

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