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How scenarios support empathy in design: a case study of undergraduate students

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dc.contributor.author Kiernan, Louise
dc.contributor.author McMahon, Muireann
dc.date.accessioned 2017-06-28T08:19:50Z
dc.date.available 2017-06-28T08:19:50Z
dc.date.issued 2015
dc.identifier.uri http://hdl.handle.net/10344/5861
dc.description peer-reviewed en_US
dc.description.abstract In user-centred design, there is recognition that designers must understand the perspectives of the users for whom the product or service is being designed. Sometimes however, designers may not have direct access to end users or their environment and must rely on techniques to evoke their own and others experiences to uncover user needs. The purpose of this paper is to explore the role of scenarios in developing empathy for the users in an undergraduate design project where there was a lack of access to users and the context of use. en_US
dc.language.iso eng en_US
dc.publisher ITERATIONS en_US
dc.relation.ispartofseries ITERATIONS: 01, pp. 10-13
dc.relation.uri http://iterations.ie/
dc.subject user centered design en_US
dc.subject product en_US
dc.subject service en_US
dc.title How scenarios support empathy in design: a case study of undergraduate students en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed
dc.identifier.doi http://dx.doi.org/10.31880/10344/5861
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US
dc.internal.rssid 2740465


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