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Browsing ITERATIONS by Author "O'Rafferty, Simon (Design Factors, University of Limerick)"

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Browsing ITERATIONS by Author "O'Rafferty, Simon (Design Factors, University of Limerick)"

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  • O'Rafferty, Simon (Design Factors, University of Limerick) (ITERATIONS, 2016)
    For many people, services are difficult to define. We use them everyday but never own them. Our experience of services is often defined by many tangible and intangible elements, interactions and touchpoints. Our experiences ...

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