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Preparing technical communication students to function as user advocates in a self-service society

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dc.contributor.author Cleary, Yvonne
dc.contributor.author Flammia, Madelyn
dc.date.accessioned 2016-09-21T09:21:32Z
dc.date.available 2016-09-21T09:21:32Z
dc.date.issued 2012
dc.identifier.uri http://hdl.handle.net/10344/5241
dc.description peer-reviewed en_US
dc.description.abstract The self-service nature of today's society means that technical communicators are needed more than ever before since users may find themselves struggling to make sense of online documentation with minimal support from the institutions that provide it. Certain demographics within the user population (older adults, disabled persons, non-native speakers) may face serious challenges when trying to use self-service documentation. Technical communication educators should prepare students to function as user advocates for members of these groups. Technical communication students need a thorough understanding of the challenges that may interfere with an audience's ability to use websites and other online documentation. This article suggests ways to help students gain this understanding through course content and by structuring service-learning and virtual team projects in which students can put their newly-developed understanding into practice. en_US
dc.language.iso eng en_US
dc.publisher SAGE Publications en_US
dc.relation.ispartofseries Journal of Technical Writing and Communication;42, (3), pp. 305-322
dc.relation.uri http://www.baywood.com/journals/previewjournals.asp?id=0047-2816
dc.relation.uri http://dx.doi.org/10.2190/TW.42.3.g
dc.subject self-service en_US
dc.subject technical communication en_US
dc.subject students en_US
dc.subject online documentation en_US
dc.subject audience en_US
dc.subject service learning en_US
dc.title Preparing technical communication students to function as user advocates in a self-service society en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.date.updated 2016-09-20T11:57:07Z
dc.description.version ACCEPTED
dc.identifier.doi 10.2190/TW.42.3.g
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US
dc.internal.rssid 1417090
dc.internal.copyrightchecked Yes
dc.description.status peer-reviewed


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