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A Cynefin based approach to process model tailoring and goal alignment

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dc.contributor.author Lepmets, Marion
dc.contributor.author Cater-Steel, Aileen
dc.contributor.author Mesquida Calafat, Antoni Lluís
dc.contributor.author O'Connor, Rory V.
dc.contributor.author McBride, Tom
dc.date.accessioned 2014-11-12T12:43:08Z
dc.date.available 2014-11-12T12:43:08Z
dc.date.issued 2014
dc.identifier.uri http://hdl.handle.net/10344/4155
dc.description peer-reviewed en_US
dc.description.abstract In an industrial context all process models require a certain amount of tailoring to fit to the business environment of any specific organization in which the model is to be deployed. Process models should therefore be accompanied by tailoring guidelines and approaches to assist with strategic and operational goal alignment that support their use in industry. This paper explores shortcomings of process improvement and the existing process models, suggesting that a more holistic approach should be taken to process improvement in the modern organization. The paper provides an overview of systems thinking and the Cynefin framework that organizations can use to detect the characteristics of the domain in which they are operate. Knowing their domain helps the organization realize the amount of tailoring and goal alignment necessary to benefit from implementing process model guidance. en_US
dc.language.iso eng en_US
dc.publisher IEEE Computer Society en_US
dc.relation.ispartofseries 9th International Conference on the Quality of Information and Communications Technology (QUATIC);
dc.rights “© 2014 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.” en_US
dc.subject process improvement en_US
dc.subject process models en_US
dc.subject systems thinking en_US
dc.subject goal alignment en_US
dc.subject software development en_US
dc.subject IT service management en_US
dc.subject Cynefin en_US
dc.title A Cynefin based approach to process model tailoring and goal alignment en_US
dc.type info:eu-repo/semantics/conferenceObject en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.identifier.doi 10.1109/QUATIC.2014.30
dc.contributor.sponsor SFI en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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