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LibQUAL in Ireland: performance assessment and service improvement in Irish university libraries

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Show simple item record McCaffrey, Ciara 2014-05-28T12:01:13Z 2014-05-28T12:01:13Z 2013
dc.description peer-reviewed en_US
dc.description.abstract This article reviews the Irish university experience of LibQUAL, drawing from interviews with administrators and library directors in the seven Irish universities together with data from the Irish LibQUAL notebooks generated from 2009 to 2012. Of the seven Irish universities, three find it very useful, run it regularly and have integrated it into their planning activities. Two found LibQUAL to be very useful in an occasional sense and two found LibQUAL to be less useful for their needs. The results from all LibQUAL notebooks indicate common poor perceptions about library buildings amongst users. However Irish users’ expectations of library buildings appear to be higher than elsewhere. The approaches to analysis, interpretation and response to the results varied from library to library. While most institutions reported implementing changes as part of their LibQUAL action plans, attitudes around whether LibQUAL was a catalyst for change in their libraries varied. The majority of those interviewed described themselves as somewhat satisfied, as opposed to very satisfied, with the tool. At a national level, LibQUAL has repositioned the importance of the physical library environment within strategic planning and has placed the customer firmly at the center of Irish university library development. en_US
dc.language.iso eng en_US
dc.publisher Elsevier en_US
dc.relation.ispartofseries The Journal of Academic Librarianship;39 (4), pp. 347-350
dc.rights This is the author’s version of a work that was accepted for publication in The Journal of Academic Librarianship. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in The Journal of Academic Librarianship, 39 (4), pp. 347-350, en_US
dc.subject LibQUAL en_US
dc.subject assessment en_US
dc.subject Ireland en_US
dc.title LibQUAL in Ireland: performance assessment and service improvement in Irish university libraries en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.identifier.doi 10.1016/j.acalib.2012.11.036
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US
dc.internal.rssid 2703793

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