University of Limerick Institutional Repository

Key performance indicators in Irish hospital libraries: developing outcome-based metrics to support advocacy and service delivery

DSpace Repository

Show simple item record

dc.contributor.author Dalton, Michelle
dc.date.accessioned 2012-12-20T11:30:07Z
dc.date.available 2012-12-20T11:30:07Z
dc.date.issued 2012
dc.identifier.uri http://hdl.handle.net/10344/2759
dc.description peer-reviewed en_US
dc.description.abstract Objective To develop a set of generic outcome-based performance measures for Irish hospital libraries. Methods Various models and frameworks of performance measurement were used as a theoretical paradigm to link the impact of library services directly with measurable healthcare objectives and outcomes. Strategic objectives were identified, mapped to performance indicators, and finally translated into response choices to a single-question online survey for distribution via email. Results The set of performance indicators represents an impact assessment tool which is easy to administer across a variety of healthcare settings. In using a model directly aligned with the mission and goals of the organization, and linked to core activities and operations in an accountable way, the indicators can also be used as a channel through which to implement action, change, and improvement. Conclusion The indicators can be adopted at a local and potentially a national level, as both a tool for advocacy and to assess and improve service delivery at a macro level. To overcome the constraints posed by necessary simplifications, substantial further research is needed by hospital libraries to develop more sophisticated and meaningful measures of impact to further aid decision making at a micro level. en_US
dc.language.iso eng en_US
dc.publisher University of Alberta Learning Services en_US
dc.relation.ispartofseries Evidence Based Library and Information Practice;7(4), pp. 82-95
dc.relation.uri http://ejournals.library.ualberta.ca/index.php/EBLIP
dc.subject performance measurement en_US
dc.subject library and information science en_US
dc.subject evaluation en_US
dc.subject health sciences en_US
dc.title Key performance indicators in Irish hospital libraries: developing outcome-based metrics to support advocacy and service delivery en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US
dc.internal.rssid 1415126


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search ULIR


Browse

My Account

Statistics