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FIRST: common-sense process scopes for starting a process improvement program

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dc.contributor.author Buglione, Luigi
dc.contributor.author Mc Caffery, Fergal
dc.contributor.author Hauck, Jean Carlo R.
dc.contributor.author Gresse von Wangenheim, Christiane
dc.date.accessioned 2012-07-05T08:28:27Z
dc.date.available 2012-07-05T08:28:27Z
dc.date.issued 2012
dc.identifier.citation Buglione, L et al (2012) "FIRST: common-sense process scopes for starting a process improvement program," inSoftware Process Improvement and Capability dEtermination (SPICE). Communications in Computer and Information Science, 290(6), pp. 186-197 en_US
dc.identifier.uri http://hdl.handle.net/10344/2324
dc.description peer-reviewed en_US
dc.description.abstract One of the main challenges for ICT organizations is to initiate a well-structured process improvement program. This is particularly the case when adopting a maturity & capability model (MCM) as it brings with it costs associated with internal appraisals, and the realization that in order to achieve a particular maturity level (ML) a number of processes within the Process Reference Model (PRM) will need to be successfully implemented. Some initiatives have been proposed in the last decade, such as the RAPID initiative, but there is still some resistance to adopting MCMs such as CMMI or SPICE (ISO/IEC). This paper will propose the FIRST (Fast Improvement aSsessment sTep) approach, providing a minimum, common-sense set of processes to be appraised during the initial gap analysis which will form the foundation for the design and deployment of an improvement plan, which will be particularly useful for Small-Medium Enterprises (SMEs) and Very Small Entities (VSEs), that are coherent with ISO Management Systems requirements. en_US
dc.language.iso eng en_US
dc.publisher Springer en_US
dc.relation.ispartofseries Software Process Improvement and Capability dEtermination (SPICE). Communications in Computer and Information Science;
dc.relation.uri http://dx.doi.org/10.1007/978-3-642-30439-2_17
dc.rights The original publication is available at www.springerlink.com en_US
dc.subject process appraisals en_US
dc.subject process improvement en_US
dc.subject CMMI en_US
dc.subject ISO/IEC 15504 en_US
dc.subject FIRST en_US
dc.subject appraisal scope en_US
dc.title FIRST: common-sense process scopes for starting a process improvement program en_US
dc.type info:eu-repo/semantics/conferenceObject en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.contributor.sponsor SFI en_US
dc.relation.projectid 07/SK/I1299 en_US
dc.relation.projectid 08/IN.1/I2030 en_US
dc.relation.projectid 10/CE/I1855 en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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