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Negotiation towards service level agreements: a life cycle based approach

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Show simple item record Hashmi, Sajid Ibrahim Haque, Rafiqul Schmieders, Eric Richardson, Ita 2011-12-15T16:17:49Z 2011-12-15T16:17:49Z 2011
dc.description non-peer-reviewed en_US
dc.description.abstract Service Based Systems (SBSs) are composed of loosely coupled services. Different stakeholders in these systems, e.g. service providers, service consumers, and business decision makers, have different types of concerns which may be dissimilar or inconsistent. Service level agreements (SLAs) play a major role in ensuring the quality of SBSs. They stipulate the availability, reliability, and quality levels required for an effective interaction between service providers and consumers. It has been noticed that because of having conflicting priorities and concerns, conflicts arise between service providers and service consumers while negotiating over the functionality of potential services. Since these stakeholders are involved with different phases the life cycle, it is really important to take into consideration these life cycle phases for proposing any kind of SLA negotiation methodology. In this research, we propose a stakeholder negotiation strategy for Service Level Agreements, which is based on prioritizing stakeholder concerns based on their frequency at each phase of the SBS development life cycle. We make use of a Collaxa BPEL orchestration server loan service example to demonstrate the applicability of the proposed approach. In addition, we simulate the negotiation priority values to predict their potential impact on the cost of the SLA negotiation. en_US
dc.language.iso eng en_US
dc.publisher IEEE Computer Society en_US
dc.relation info:eu-repo/grantAgreement/EC/FP7/215483
dc.relation.ispartofseries 7th IEEE World Congress on Services (Services 2011);2011
dc.rights “© 2011 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. en_US
dc.subject service bases systems en_US
dc.subject stakeholders roles en_US
dc.subject development life cycle en_US
dc.subject service level agreement en_US
dc.title Negotiation towards service level agreements: a life cycle based approach en_US
dc.type info:eu-repo/semantics/conferenceObject en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.type.restriction none en
dc.contributor.sponsor ERC
dc.contributor.sponsor SFI
dc.contributor.sponsor HEA
dc.relation.projectid CE2/I303_1
dc.relation.projectid PRT L14
dc.relation.projectid 215483 (S-Cube)
dc.rights.accessrights info:eu-repo/semantics/openAccess

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