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Service science: introducing service networks performance analytics

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Show simple item record Carroll, Noel Richardson, Ita Whelan, Eoin 2011-12-14T16:32:41Z 2011-12-14T16:32:41Z 2011
dc.description peer-reviewed
dc.description.abstract Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void and explains how actor network theory (ANT) can be introduced as one of the core theories to examine service operations and performance. ANT sets out to develop an understanding on both how and why networks exist and to understand processes co-creation between human and non-human actors. By examining performance, this paper draws our attention towards the need to formulate methods to examine service network key performance indicators and the need to model service interaction, structure, and behaviour which impact on performance and consequently on service evolution. en_US
dc.language.iso eng en_US
dc.relation info:eu-repo/grantAgreement/EC/FP7/215483
dc.relation.ispartofseries Cloud Computing and Service Science Conference (CLOSER 2011);05/2011
dc.rights info:eu-repo/semantics/openAccess
dc.subject service science en_US
dc.subject service networking en_US
dc.subject actor-network theory en_US
dc.subject performance analytics en_US
dc.title Service science: introducing service networks performance analytics en_US
dc.type info:eu-repo/semantics/conferenceObject en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.type.restriction none en
dc.contributor.sponsor SFI
dc.contributor.sponsor ERC
dc.relation.projectid 215483 (S-Cube)
dc.relation.projectid 03/CE2/I101_1
dc.rights.accessrights info:eu-repo/semantics/openAccess

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