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Consumers’ experiences with premature obsolescence – Insights from seven EU countries

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dc.contributor.author Thysen, T.
dc.contributor.author Berwald, A.
dc.date.accessioned 2021-06-15T11:25:10Z
dc.date.available 2021-06-15T11:25:10Z
dc.date.issued 2021
dc.identifier.uri http://hdl.handle.net/10344/10186
dc.description non-peer-reviewed en_US
dc.description.abstract Premature obsolescence of electrical and electronic equipment is often considered one of the major factors driving the waste generation from this product category. Being the result of a mix of many technical and non-technical elements, this phenomenon is as complex as it is important. However, in order to increase products’ useful lifetime, better insight into the mechanisms of premature obsolescence is indispensable. The EU-funded project PROMPT (Premature Obsolescence Multi-stakeholder Product Testing Program) aims to reduce the information asymmetries between producers and consumers by making premature obsolescence measurable. As part of its activities, consumer organisations in seven European countries (Belgium, France, Germany, Italy, Portugal, Spain and The Netherlands) started collecting comparable data on consumers’ experiences with failed products. A continuously available online platform was launched in five of these countries, allowing consumers to report products of which they expected longer use. In Germany and The Netherlands, comparable data was collected using an online survey. This paper has the main objective to present and discuss the preliminary results from the analysis of the data collected in the different countries. The results show direct consumer feedback on the products that are failing most often and their respective failure modes, as well as consumers’ experiences with and attitudes towards repair. en_US
dc.language.iso eng en_US
dc.relation 820331 en_US
dc.relation.ispartofseries 4th PLATE 2021 Virtual Conference, 26-28 May 2021;
dc.subject durability en_US
dc.subject product replacement en_US
dc.subject premature obsolescence en_US
dc.subject circular economy en_US
dc.subject consumer feedback en_US
dc.title Consumers’ experiences with premature obsolescence – Insights from seven EU countries en_US
dc.type info:eu-repo/semantics/conferenceObject en_US
dc.type.supercollection all_ul_research en_US
dc.identifier.doi 10.31880/10344/10186
dc.contributor.sponsor European Union (EU) en_US
dc.contributor.sponsor Horizon 2020 en_US
dc.relation.projectid 820331 en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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