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Satisfaction with online learning in the new normal: perspective of students and faculty at medical and health sciences colleges

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dc.contributor.author Elshami, Wiam
dc.contributor.author Taha, Mohamed H.
dc.contributor.author Abuzaid, Mohamed
dc.contributor.author Saravanan, Coumaravelou
dc.contributor.author Kawas, Sausan Al
dc.contributor.author Abdalla, Mohamed Elhassan
dc.date.accessioned 2021-05-26T09:03:34Z
dc.date.available 2021-05-26T09:03:34Z
dc.date.issued 2021
dc.identifier.uri http://hdl.handle.net/10344/10112
dc.description peer-reviewed en_US
dc.description.abstract Online learning has become the new normal in many medical and health science schools worldwide, courtesy of COVID-19. Satisfaction with online learning is a significant aspect of promoting successful educational processes. This study aimed to identify factors affecting student and faculty satisfaction with online learning during the new normal. Online questionnaires were emailed to students (n = 370) and faculty (n = 81) involved in online learning during the pandemic. The questionnaires included closed- and open-ended questions and were organised into two parts: socio-demographic information and satisfaction with online learning. Descriptive statistics were used to analyse the responses to the satisfaction scales. Students’ and faculty responses to the open-ended questions were analysed using the thematic analysis method. The response rate was 97.8% for students and 86.4% for faculty. Overall satisfaction among students was 41.3% compared to 74.3% for faculty. The highest areas of satisfaction for students were communication and flexibility, whereas 92.9% of faculty were satisfied with students’ enthusiasm for online learning. Technical problems led to reduced student satisfaction, while faculty were hampered by the higher workload and the required time to prepare the teaching and assessment materials. Study-load and workload, enhancing engagement, and technical issues (SWEET) were the themes that emerged from the thematic analysis as affecting student and faculty satisfaction. Adopting a combination synchronous and asynchronous approach, incorporating different applications to engage students, and timely feedback are imperative to increasing student satisfaction, while institutional support and organisational policy could enhance faculty satisfaction en_US
dc.language.iso eng en_US
dc.publisher Taylor & Francis en_US
dc.relation.ispartofseries Medical Education Online;26, 1920090
dc.subject E-learning en_US
dc.subject online learning en_US
dc.subject faculty en_US
dc.title Satisfaction with online learning in the new normal: perspective of students and faculty at medical and health sciences colleges en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.identifier.doi 10.1080/10872981.2021.1920090
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US


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