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Browsing Faculty of Science and Engineering by Author "Whelan, Eoin"

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Browsing Faculty of Science and Engineering by Author "Whelan, Eoin"

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  • Carroll, Noel; Whelan, Eoin; Richardson, Ita (Robert Chi, 2010)
    The literature indicates that there is urgent need to address the significant gap in our ability to value the contributory interaction of service networks in organisational performance. This paper is primarily concerned ...
  • Carroll, Noel; Richardson, Ita; Whelan, Eoin (2010)
    The unprecedented growth in service-based business processes over a short period of time has underscored the need for understanding the mechanisms and theorising the business models and business process management adopted ...
  • Carroll, Noel; Whelan, Eoin; Richardson, Ita (IEEE Computer Society, 2010)
    There is a need to address the significant gap in our ability to measure and monitor the Key Performance Indicators (KPIs) across service networks. The unprecedented growth in service-based business processes over a short ...
  • Carroll, Noel; Whelan, Eoin; Richardson, Ita (2011)
    Overview: The design, management and delivery of complex service systems suggest that we must develop a scientific understanding regarding the configuration of resources to deliver service excellence. In order to ground ...
  • Haque, Rafiqul; Richardson, Ita; Whelan, Eoin; Taher, Yehia; Van den Heuvel, Willem-Jan; Tawbi, Samar (International Journal of Information Studies, 2011)
    Processes are the main constituents of public services and as such demand correct and complete execution. Increasingly however, governments feel the pressuring need to deliver public services more quickly and personalized ...
  • Carroll, Noel; Haque, Rafiqul; Richardson, Ita; Whelan, Eoin (Springer, 2011)
    This paper is concerned with understanding the complex nature of service network environments with particular attention on exploring business transactions across supply chains. Although business transactions have been ...
  • Taher, Yehia; Haque, Rafiqul; Parkin, Michael; Richardson, Ita; Whelan, Eoin; Van den Heuvel, Willem-Jan (Springer-Verlag, 2011)
    The reusability of services is a cornerstone of the Service-Oriented Architecture design paradigm as it leads to a reduction in the costs associated with software development, integration and maintenance. However, reusability ...
  • Carroll, Noel; Richardson, Ita; Whelan, Eoin (IGI Global, 2012)
    Service comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored ...
  • Carroll, Noel (University of Limerick, 2012)
    Services comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored ...
  • Carroll, Noel; Richardson, Ita; Whelan, Eoin (IGI Global, 2012)
    The discipline of service science encourages the need to develop alternative and more scientific approaches to conceptualise modern service network environments. This chapter identifies the opportunity to apply organisational ...
  • Carroll, Noel; Richardson, Ita; Whelan, Eoin (2011)
    Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics ...
  • Haque, Rafiqul; Taher, Yehia; Richardson, Ita; Whelan, Eoin; Van den Heuvel, Willem-Jan; Tawbi, Samar (2011)
    Processes are the primary constituents of public services and as such demand the completeness to achieve the goal of services. Ensuring the completeness of processes is a challenging task because, in recent days, they ...
  • Carroll, Noel; Whelan, Eoin; Richardson, Ita (2010)
    In order to deliver effective services, providers are being advised to 'innovate' their service delivery systems. Innovation in this context often refers to technology, technique or restructuring improvements. However, the ...

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