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Applying social network analysis to monitor web-enabled business processes

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dc.contributor.author Carroll, Noel
dc.contributor.author Richardson, Ita
dc.contributor.author Whelan, Eoin
dc.date.accessioned 2011-02-02T21:00:16Z
dc.date.available 2011-02-02T21:00:16Z
dc.date.issued 2010
dc.identifier.uri http://hdl.handle.net/10344/710
dc.description peer-reviewed en_US
dc.description.abstract The unprecedented growth in service-based business processes over a short period of time has underscored the need for understanding the mechanisms and theorising the business models and business process management adopted across many organisations today. This is more evident within the Irish health sector. This research summarises a survey of the literature and argues that the inability of current Business Process Management (BPM) techniques to visualise and monitor web-enabled business processes prevents us from transforming information on network activity and infrastructures. Thus, this research sets out to propose the need to develop a framework to enhance manager's ability to monitor key performance indicators (KPIs) while improving business process restructuring practices. en_US
dc.language.iso eng en_US
dc.relation.ispartofseries Proceedings from the 6th International Conference on Web Information Systems and Technologies (WEBIST 2010);pp. 404-408
dc.relation.uri http://www.scitepress.org/DigitalLibrary/User/ListPapers.aspx
dc.subject social network analysis en_US
dc.subject process monitoring en_US
dc.title Applying social network analysis to monitor web-enabled business processes en_US
dc.type Conference item en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.type.restriction none en
dc.contributor.sponsor SFI
dc.contributor.sponsor ERC
dc.relation.projectid 03/CE2/I303_1
dc.relation.projectid 215483 (S-Cube)

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