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Service science: an actor-network theory approach

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dc.contributor.author Carroll, Noel
dc.contributor.author Richardson, Ita
dc.contributor.author Whelan, Eoin
dc.date.accessioned 2012-10-05T10:46:02Z
dc.date.available 2012-10-05T10:46:02Z
dc.date.issued 2012
dc.identifier.uri http://hdl.handle.net/10344/2579
dc.description peer-reviewed en_US
dc.description.abstract Service comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored and ‘invisible’ infrastructure. Service networks become increasingly complex when technology is implemented to execute specific service processes. This ultimately adds to the complexity of a service environment, making it one of the most difficult environments to examine and manage. In addition, although the emerging paradigm of ‘Service Science’ calls for more theoretical focus on understanding complex service systems, few efforts have surfaced which apply a new theoretical lens on understanding the underlying trajectories of socio-technical dynamics within a service system. This paper presents a literature review on Actor-Network Theory (ANT) and discusses how it may be employed to examine the socio-technical nature of service networks. ANT offers a rich vocabulary to describe the interplay of socio-technical dynamics which influence the service system reconfiguration. Thus, this paper offers a discussion on how ANT may be employed to examine the complexity of service systems and service innovation. en_US
dc.language.iso eng en_US
dc.publisher IGI Global en_US
dc.relation info:eu-repo/grantAgreement/EC/FP7/215483
dc.relation.ispartofseries International Journal of Actor-Network Theory and Technological Innovation (IJANTTI);4(3), pp. 51-69
dc.relation.uri http://www.igi-global.com/article/service-science-actor-network-theory/69797
dc.rights Copyright © 2012, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited en_US
dc.subject actor-network theory en_US
dc.subject literature review en_US
dc.subject service innovation en_US
dc.subject service network en_US
dc.subject service science en_US
dc.title Service science: an actor-network theory approach en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.contributor.sponsor ERC en_US
dc.contributor.sponsor SFI en_US
dc.relation.projectid 215483 en_US
dc.relation.projectid 03/CE2/I303_1 en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US
dc.internal.rssid 1404463
dc.internal.authorcontactother ita.richardson@lero.ie
dc.internal.authorcontactother noel.carroll@ul.ie
dc.internal.authorcontactother eoin.whelan@nuigalway.ie

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