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A framework for customizing public services

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dc.contributor.author Haque, Rafiqul
dc.contributor.author Richardson, Ita
dc.contributor.author Whelan, Eoin
dc.contributor.author Taher, Yehia
dc.contributor.author Van den Heuvel, Willem-Jan
dc.contributor.author Tawbi, Samar
dc.date.accessioned 2012-06-27T11:51:02Z
dc.date.available 2012-06-27T11:51:02Z
dc.date.issued 2011
dc.identifier.citation Haque, R et al (2011) "A framework for customizing public services," in International Journal of Information Studies http://www.istudies.net/ojs/index.php/journal/index en_US
dc.identifier.uri http://hdl.handle.net/10344/2298
dc.description peer-reviewed en_US
dc.description.abstract Processes are the main constituents of public services and as such demand correct and complete execution. Increasingly however, governments feel the pressuring need to deliver public services more quickly and personalized to the needs of local communities or citizens. This not only jeopardizes their quality but also requires them to form teams that combine deep technical and programming knowledge with business experts. It is the aim of this research project to deliver a framework that allows non IT-experts to customize prefabricated and generic processes by parameterizing them. This customization revolves around reference guidelines that accommodate multiple-viewpoints in a consistent manner. en_US
dc.language.iso eng en_US
dc.publisher International Journal of Information Studies en_US
dc.relation.ispartofseries International Journal of Information Studies;
dc.subject process en_US
dc.subject public sector en_US
dc.subject reusability en_US
dc.subject reference guideliens en_US
dc.subject customization en_US
dc.subject T-shaped framework en_US
dc.title A framework for customizing public services en_US
dc.type info:eu-repo/semantics/article en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.contributor.sponsor European Union en_US
dc.contributor.sponsor SFI en_US
dc.contributor.sponsor ERC
dc.relation.projectid COCKPIT Project en_US
dc.relation.projectid 215483(S-Cube) en_US
dc.relation.projectid 03/CE2/I303_1 en_US
dc.rights.accessrights info:eu-repo/semantics/openAccess en_US
dc.internal.authorcontactother ita.richardson@lero.ie
dc.internal.authorcontactother Rafiqul.Haque@lero.ie


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