Abstract:
Software processes support the work of software development and software process improvement (SPI) is concerned with improving the operation of the software process. One of the primary reasons for conducting SPI is to increase the success of a software development company [1], [2]. While evidence of the benefits of SPI exists, project/senior managers report that their motivation for conducting SPI would be strengthened by the provision of
further evidence of the positive impact of SPI on business success [3]. This paper
proposes a new approach that utilises the Holistic Scorecard (HSC) [4] to
systematically examine business success in software development companies.
Furthermore, we relate the experience of applying this new approach to
software small to medium sized enterprises (SMEs). This novel approach to
examining success in software development companies provides a suitable
mechanism for SPI researchers and practitioners seeking to establish evidence
of the business benefits of SPI
