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Towards a framework for customizing the views of reusable public service processes

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dc.contributor.author Haque, Rafiqul
dc.contributor.author Taher, Yehia
dc.contributor.author Richardson, Ita
dc.contributor.author Whelan, Eoin
dc.contributor.author Van den Heuvel, Willem-Jan
dc.contributor.author Tawbi, Samar
dc.date.accessioned 2011-12-19T15:21:17Z
dc.date.available 2011-12-19T15:21:17Z
dc.date.issued 2011
dc.identifier.uri http://hdl.handle.net/10344/1732
dc.description non-peer-reviewed en_US
dc.description.abstract Processes are the primary constituents of public services and as such demand the completeness to achieve the goal of services. Ensuring the completeness of processes is a challenging task because, in recent days, they entail multiple views stemming from distinctive fields. It requires forming teams that combine deep technical and programming knowledge with business experts. These teams of experts are enormously expensive. Besides, increasingly, the public service organizations realize the need to deliver public services more quickly and personalized to the requirements of local communities or citizens. The service organizations may achieve rapid delivery of services either by hiring a team of experts or by using a solution that underpins the local (human) resources that are non IT-experts to customize the reusable processes that encapsulate services. The former is not an ideal option for many public service organizations owing to the cost. In case of latter, unfortunately, there is no suitable solution available that can guide non IT-experts to customize processes. Thus, it is the aim of this research to deliver a framework that allows non IT-experts to customize the prefabricated and reusable end-to-end processes by parameterizing the services. This customization revolves around the reference guidelines that underpin accommodating multiple-views in a process in a consistent manner. en_US
dc.description.sponsorship SFI en_US
dc.language.iso eng en_US
dc.relation.ispartofseries 17th International Conference on Software and Information Technologies;04/2011
dc.subject process en_US
dc.subject public service en_US
dc.subject reusability en_US
dc.subject reference guidelines en_US
dc.subject customization en_US
dc.title Towards a framework for customizing the views of reusable public service processes en_US
dc.type Conference item en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.type.restriction none en

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