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Toward a framework for customizing public services

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dc.contributor.author Haque, Rafiqul
dc.contributor.author Richardson, Ita
dc.contributor.author Taher, Yehia
dc.contributor.author Van den Heuvel, Willem-Jan
dc.date.accessioned 2011-12-19T14:59:57Z
dc.date.available 2011-12-19T14:59:57Z
dc.date.issued 2011
dc.identifier.uri http://hdl.handle.net/10344/1731
dc.description non-peer-reviewed en_US
dc.description.abstract Processes are the main constituents of public services and as such demand correct and complete execution. Increasingly however, governments feel the pressuring need to deliver public services more quickly and personalized to the needs of local communities or citizens. This not only jeopardizes their quality but also requires them to form teams that combine deep technical and programming knowledge with business experts..It is the aim of this research project to deliver a framework that allows non IT-experts to customize prefabricated and generic processes by parameterizing them. This customization revolves around reference guidelines that accommodate multiple-viewpoints in a consistent manner. en_US
dc.language.iso eng en_US
dc.relation info:eu-repo/grantAgreement/EC/FP7/215483
dc.relation.ispartofseries International Conference on Information Technology and Electronic Services;04/2011
dc.subject process en_US
dc.subject public service en_US
dc.subject reusability en_US
dc.subject customization en_US
dc.subject t-shaped framework en_US
dc.subject reference guidelines en_US
dc.title Toward a framework for customizing public services en_US
dc.type Conference item en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.type.restriction none en
dc.type.restriction none en
dc.contributor.sponsor SFI
dc.contributor.sponsor ERC
dc.relation.projectid 03/CE2/I303_1

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