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Service science: introducing service networks performance analytics

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dc.contributor.author Carroll, Noel
dc.contributor.author Richardson, Ita
dc.contributor.author Whelan, Eoin
dc.date.accessioned 2011-12-14T16:32:41Z
dc.date.available 2011-12-14T16:32:41Z
dc.date.issued 2011
dc.identifier.uri http://hdl.handle.net/10344/1702
dc.description peer-reviewed
dc.description.abstract Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void and explains how actor network theory (ANT) can be introduced as one of the core theories to examine service operations and performance. ANT sets out to develop an understanding on both how and why networks exist and to understand processes co-creation between human and non-human actors. By examining performance, this paper draws our attention towards the need to formulate methods to examine service network key performance indicators and the need to model service interaction, structure, and behaviour which impact on performance and consequently on service evolution. en_US
dc.language.iso eng en_US
dc.relation.ispartofseries Cloud Computing and Service Science Conference (CLOSER 2011);05/2011
dc.subject service science en_US
dc.subject service networking en_US
dc.subject actor-network theory en_US
dc.subject performance analytics en_US
dc.title Service science: introducing service networks performance analytics en_US
dc.type Conference item en_US
dc.type.supercollection all_ul_research en_US
dc.type.supercollection ul_published_reviewed en_US
dc.type.restriction none en
dc.contributor.sponsor SFI
dc.contributor.sponsor Seventh Framework Programme FP7/2007-2013
dc.relation.projectid 215483 (S-Cube)
dc.relation.projectid 03/CE2/I101_1
dc.internal.authorcontactother noel.carroll@ul.ie
dc.internal.authorcontactother ita.richardson@lero.ie

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